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Consumer Health Information Seeking; A Report to the Board of Scientific Counselors
In this report, we first present a multidimensional framework for conceptualizing consumer health information seeking from a user perspective. Because of the complexity of the entire framework, we subsequently limit the scope of the CHIS project to a well-defined subsystem of interest-the interaction between consumers and online health information systems. We then describe evaluation methods for exploring multiple dimensions of this interaction, drawing examples from our recent and ongoing research activities. Next, a plan for evaluating the credibility of the results and integrating the findings is discussed. Finally, future directions for the CHIS project are proposed.